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Terms and Conditions

Our website is intended only for consumers wishing to order Philips products online for delivery in the United Kingdom. Dutchwest does not accept orders for delivery outside the UK. The terms and conditions under which such products are offered for sale on this Web Site are set forth herein. By ticking the - I accept - box on the order form and submitting the order, you accept and agree to be bound by these terms and conditions. Dutchwest reserves the right to change these terms and conditions at any time, without prior notice. Such change however will have no effect on orders that were submitted before posting of such revised terms and conditions.

Web Site Transactions

Orders submitted by you are binding on you and cannot be cancelled after order submission. No orders submitted through the Web Site are binding on Dutchwest unless explicitly accepted by Dutchwest. Acceptance will be effective upon transmission of Dutchwest e-mail confirmation of acceptance of your order. Dutchwest has no obligation to accept orders placed through this Web Site. Dutchwest reserves the right to restrict ordered quantities when accepting orders.

When the order is placed at our Web Site, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer.They are not held in clear text on any Web Site.

Telephone Orders

Provided your chosen goods are available, we will process your payment and give you an order confirmation number while you are onthe telephone to us. We do not send confirmation e-mails to telephone customers.

Age Requirements

If you order a product where a minimum age requirement is indicated, by ordering you confirm you are the required age.

Product Availability

Dutchwest may modify any product offered on this Web Site at any time, or may discontinue delivery of any product offered on this web site at any time. Please note that the on-screen display of the product may differ from the actual appearance or size of products offered on this Web Site.

Limitation of Liability

In the event you are not a consumer or you are using the product ordered for business purposes, Dutchwest liability hereunder shall notexceed the purchase price paid for the product.

Pricing Policy

All prices are in pound sterling. Prices shall be those prices published on this Web Site at the time you submit your order. The prices published on the Web Site are inclusive of applicable taxes but exclusive of shipping and handling costs, which are for your account and will be calculated separately as applicable, specified as such on the order form and added to the total amount payable by you for the product ordered including all taxes, handling and shipping charges.


Payment shall be made by credit card, debit card or such other means as may be specified on the Web Site. If you pay by credit card, your account will be debited at the time of Dutchwest acceptance of your order and e-mail confirmation thereof to you.

You may also pay by cheque although we cannot dispatch the goods until payment has been cleared, which can take up to 14 days.

Bank transfers are also accepted.

Delivery and Shipping

On most orders, your credit card will be authorized and billed immediately. Certain orders may require additional information from you before we can authorize your order- this may add some time to the order process.

If we need to contact you to verify information, we will hold your order until we can reach you. To help us, please also provide a telephone number and an e-mail address where we can contact you during daytime hours. Please make sure you check your e-mail used to place the order. In some circumstances, we may ask you to provide an alternative method of payment.

Credit card orders over £100 can normally only be shipped to the billing address of the credit card holder. (No restrictions on different delivery address for bank transfer orders).

For authorized orders placed before 14.00hrs Monday-Friday, we aim for 90% of orders to be prepared, picked and packed, ready for dispatch the same day. For orders placed after 14.00hrs, we will try our best to ship the same day, but they may be picked next working day.

  • Small light goods will be dispatched using 1st class royal mail.
  • Larger products by next day courier, which will require a signature on delivery.

Delivery Limitations

This Web Site is intended predominantly for customers wishing to order Philips products online for delivery to mainland UK.

For all other areas, please contact us by telephone.

Receiving Your Order

Please check at the time of delivery that your order is correct. The product carton should be sealed and unopened.

If you are unhappy with the state of delivery, please do not accept it, or give a signature, and ask the delivery agent to return the products to us. You should then contact us by telephone.

Cancellation and Refund Policy

If you are not satisfied with your goods for any reason, you have the right to cancel your order within 14 days from the date of delivery for credit or refund provided that you return the goods as sold in pristine condition in their unopened original packaging with all components and accessories.

Goods must be complete, unused, and in as new condition; for example, if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way and must be repackaged as received.

You must notify us of your intention to return the goods by calling our Sales and Support Team within 14 days from the date of delivery.


All goods supplied are covered by the terms and conditions of the manufacturers guarantee for a minimum period of 12 months.This guarantee specifically excludes faults caused by accident, neglect, misuse or normal wear and tear.

In addition, routine maintenance (cleaning of dirty audio/video heads etc), consumables (plug fuses, cables, batteries, ink cartridges etc.),cosmetic damage and tuning of channels are not covered.

If the goods are being used in a non domestic environment, e.g. a place of work, the manufacturer may not offer any guarantee.

Returning a product

Read the following if you received a damaged, defective or incorrect product.

Returns procedure
If the product was damaged in transit

If you take delivery of a product from Dutchwest, and the contents have been damaged in transit, please advise us immediately and we will arrange, wherever possible, collection/exchange within 5 working days.

Please refer to receiving your order section.

If the product is defective

In the unlikely event that you have a faulty product upon receipt, or within 28 days of delivery, we will offer you a choice of a replacement or refund.

For the remaining part of the warranty, we will normally offer to repair or replace the product.

Should you wish to report a faulty item, please contact us by telephone (see our contact us section).

The returns policy does not affect your legal rights.

If we have sent you a product you did not order (an "incorrect" product)

Please call our Sales and Support Team as soon as possible to resolve the issue. (see contact us section)

Contact Us

We welcome feedback and contact.

Contact Our Sales and Support Team

Tel: 01434 32 32 32 (open Monday-Friday 8.30am - 5.30pm)
Fax: 01434 32 32 39

Write to us at:

Direct Sales
Dutchwest Ltd
West End Estate
NE49 9HA

Send us an email

Please supply a daytime telephone number where we can call you.

Privacy Policy

Dutchwest Ltd do not disclose buyers information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the "Remember Me" option. They are also used after you have logged on as part of that process.You can turn off cookies within your browser by going to "Tools [internet options] privacy" and selecting to block cookies. If you turn off cookies, you willbe unable to place orders or benefit from the other features that use cookies.

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the Web Site are appropriate or available for use outside the United Kingdom. It is prohibited to access the Web Site from territories where its contents are illegal or unlawful. If you access this Web Site from locations outside the United Kingdom, you do so at your own risk and are responsible for compliance with local laws.